Industry

Automotive

Client

Bosch

Role

UX Designer

Logistic software to increase productivity

The project is a logistic software inside the Calponia Platform. Its creation came from the demand of a more efficient shipping experience of vehicles and equipment for the automotive industry, since Calponia stored data from vehicles digital twin. The digital service reduces the shipment process of vehicles and equipment from 1+ hours to moreover 15 min.

Company

Company

The problem

Calponia, a platform with vehicle digital twins, leveraged its data to automate organizational processes. A design sprint delivered a solution that auto-fills shipping forms, reducing a tedious, hour-long task to minutes.

Role & Process Overview

UX Designer - 6 months

Followed the double diamond design process used by Bosch.

Discover

Understand the problem space through user interviews.

Define

Cluster the research top findings into an insights board and frame the design challenge.

Design

Ideation on user flows, wireframes, and iteration of UI lo-fi/hi-fi prototypes through usability testing.

Deliver

Polish a hi-fi prototype to follow-up and handover to development.

Discover

Painpoints & Opportunties

  • Filling the form to create a shipment request - Experiencing parts of the current user journey.

  • User interviews - Talk to employees that ship vehicles and equipment with frequency.

  • Gather the notes and create clusters - Identify patterns and root cause of pains & opportunities.

Solving the the right problems

The vision statement serve as the guiding star for the project. Filling the form to create a shipment request - Experiencing parts of the current user journey. The vision will be fulfilled through the following top findings, patterns and pains identified from through research.


Efficient, intuitive and digital shipment solution to reduce drastically the time to expedite vehicles and equipment from A to B.

Cluster top findings to guide the ideation

  • Time sensitive It takes around 1 hour to fill the shipment forms because the information is scattered throughout the organization.

  • Handle multiple orders The employees often ship vehicles with equipment attached to it.

  • Data visualization The employee wants to be able to see all the data being sent to the form before submission.

  • Previous orders Employees want keep track of shipments.

The vision statement serve as the guiding star for the project. Filling the form to create a shipment request - Experiencing parts of the current user journey. The vision will be fulfilled through the following top findings, patterns and pains identified from through research.


Efficient, intuitive and digital shipment solution to reduce drastically the time to expedite vehicles and equipment from A to B.

Cluster top findings to guide the ideation

  • Time sensitive It takes around 1 hour to fill the shipment forms because the information is scattered throughout the organization.

  • Handle multiple orders The employees often ship vehicles with equipment attached to it.

  • Data visualization The employee wants to be able to see all the data being sent to the form before submission.

  • Previous orders Employees want keep track of shipments.

The vision statement serve as the guiding star for the project. Filling the form to create a shipment request - Experiencing parts of the current user journey. The vision will be fulfilled through the following top findings, patterns and pains identified from through research.


Efficient, intuitive and digital shipment solution to reduce drastically the time to expedite vehicles and equipment from A to B.

Cluster top findings to guide the ideation

  • Time sensitive It takes around 1 hour to fill the shipment forms because the information is scattered throughout the organization.

  • Handle multiple orders The employees often ship vehicles with equipment attached to it.

  • Data visualization The employee wants to be able to see all the data being sent to the form before submission.

  • Previous orders Employees want keep track of shipments.

Outcome & Impact

The highest priority of the research is the need for efficiency on the shipment process. By leveraging the Jakob’s law, the interface simulates an establish e-commerce experience, aiming to decrease the interface navigation time. ​The last round of user interviews on the clickable prototype successfully conveyed the feeling of online shopping experience to reduce onboarding time and create a familiar experience.

  • Reduced the shipment process from 1hr to ~15 min

  • Contributed to Bosch Design system

  • Added value to Calponia platform

Let's connect

2024, London @ Framer

Let's connect

2024, London @ Framer

Let's connect

2024, London @ Framer