Industry
Automotive
Client
Bosch
Role
UX Designer
Bosch
The digital service reduces the shipment process of vehicles and equipment from 1+ hours to moreover 15 min.
Challenge
Calponia, a platform with vehicle digital twins, leveraged its data to automate organizational processes. A design sprint delivered a solution that auto-fills shipping forms, reducing a tedious, hour-long task to minutes.
Discover
Understand the problem space through user interviews.
Define
Cluster the research top findings into an insights board and frame the design challenge.
Design
Ideation on user flows, wireframes, and iteration of UI lo-fi/hi-fi prototypes through usability testing.
Deliver
Polish a hi-fi prototype to follow-up and handover to development.
Solving the right problem
The vision statement serve as the guiding star for the project.
Efficient, intuitive and digital shipment solution to reduce drastically the time to expedite vehicles and equipment from A to B.
Cluster findings
Time sensitive It takes around 1 hour to fill the shipment forms because the information is scattered throughout the organization.
Handle multiple orders The employees often ship vehicles with equipment attached to it.
Data visualization The employee wants to be able to see all the data being sent to the form before submission.
Previous orders Employees want keep track of shipments.
Outcome & Impact
Top priority: Streamline the shipment process for greater efficiency.
Approach: Applied Jakob’s Law to design an interface that mimics familiar e-commerce experiences, reducing navigation time.
Result: Latest user interviews confirmed the prototype felt like online shopping, lowering onboarding time and increasing user comfort.